Cancel My Order

Effective Date: February 03, 2026

At Nagoodtee, our promise is “Ready-to-Ship.” We pride ourselves on getting your Mushroom Shelves from our workshop to your wall as quickly as possible. This means our fulfillment team often starts processing, packing, and labeling your order within hours of receiving it. Because we move fast to beat standard lead times, our window for cancellation is strictly limited.

1. The 12-hour cancellation window

You may request to cancel your order for a 100% Full Refund within 12 hours of placing it.

• Condition: The order must not have a shipping label created yet.

• Cost: No fees. The full amount will be returned to your original payment method.

2. How to request a cancellation

Time is of the essence. To catch your order before it enters the logistics chain, please follow these steps:

• Email us at: [email protected]

• Subject Line: Please use: “CANCEL ORDER #[Your Order Number]”

• Message: Simply state that you wish to cancel.

3. If your order has already shipped 

If your request comes after 12 hours, or if you have already received a “Shipping Confirmation” email with a tracking number:

• We cannot cancel the order. Your package has likely been loaded onto the carrier’s truck or palletized for pickup. We physically cannot stop it.

• Next Steps: You will need to wait for the package to be delivered and then initiate a return process.

• Important Warning: As per our Return & Refund Policy, if you return a non-defective item because you couldn’t cancel in time:

  • You are responsible for the Return Shipping Costs.

  • A 20% Restocking Fee will be deducted from your refund.

  • The original shipping fee ($19.99) is non-refundable.

DO NOT REFUSE DELIVERY: Please do not refuse the package at the door. Refusing a shipment causes the carrier (UPS/FedEx) to charge a “Return to Sender” penalty fee, which is often double the standard shipping rate. This penalty fee will be deducted from your final refund. It is always cheaper to accept the package and ship it back yourself.

4. Address Corrections

If you don’t want to cancel, but simply realized you made a typo in your address (e.g., missing Apartment Number):

• Email us immediately at [email protected].

• Before Shipping: We can update the label for free.

• After Shipping: Carrier rerouting fees (approx. $15-$20 depending on the carrier) may apply and will be billed to you.

5. Refund timeline 

If your cancellation is successfully processed within the window:

• We will cancel the transaction immediately.

• You will receive a cancellation confirmation email.

• The funds will typically return to your bank account or credit card within 7 business days, depending on your bank’s processing speed.

6. Need Assistance?

• Email: [email protected]

• Address: 17390 Riva Ridge Dr, Moreno Valley, CA 92555

• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)